Codex
Claude
GeminiWhat you do
- Choose the mailbox, time window, and review rules.
- Define which messages may create work, be marked, or receive a response.
- Review the shortlist and approve any external follow-up.
Operations and support teams reviewing shared inboxes / communications
Communications Inbox Review
A bounded inbox review with selected messages summarized, classified, and turned into explicit follow-up only when authorized.
From request to resultA complete plan you can follow.
Visible planThe problem
A busy mailbox mixes routine messages, sensitive content, and work requests that need different treatment.
What the agent does
- Fetch only the bounded message set and preserve mailbox privacy rules.
- Summarize and classify with uncertainty visible.
- Prepare or create approved follow-up work and leave unrelated messages untouched.
When this workflow helps
A reusable method, adapted to the request.
- A project needs an agent to inspect recent email messages and decide which ones need action.
- The agent should reuse existing communication-message resources and prior request history before fetching more.
Before it starts
Connection required
- A connected mailbox profile
- A bounded mailbox and time or UID scope
- Rules for privacy, marking, replies, and work creation
What proves it worked
Evidence, not a success claim.
- Reviewed message refs
- Action shortlist with reasons
- Mutation or follow-up receipts only where approved
Workflow path
The reusable stages of the work.
A real run expands these stages around the request, context, selected tools, approvals, and dependencies.
- 01Passes to next stage
Orient From Mailbox History
Read prior messages, requests, and the current goal.
- 02Passes to next stage
Search Bounded Messages
Search the configured mailbox by explicit criteria and limit.
- 03Passes to next stage
Fetch Selected Messages
Fetch only selected fields/body previews for candidate UIDs.
- 04Passes to next stage
Create Or Prepare Work
Create or prepare generic agent requests only for messages that need follow-up.
- 05Verified outcome
Update Mailbox Status
Mark reviewed messages seen only when approval and policy allow it.
Safe stopping and recovery
Useful even when the whole path cannot run.
- Stop with a read-only shortlist when message mutation or response was not authorized.
- If mailbox access or UID state is stale, stop and refresh instead of guessing message identity.
- If classification is uncertain, leave the message unchanged and flag it for review.
Specialists inside this workflow
Clear roles for each part of the job.
Connected work