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Specialist agent / support

Support Issue Investigator

Investigates the full main support thread and project evidence, asks bounded clarification questions, and posts a thread-bound conclusion without implementing fixes.

Support Issue InvestigatorSupport and success teams1 workflow

Why this role exists

One focused responsibility, inside a complete job.

StackOS agents are specialists. This role owns support issue investigator work while the workflow controls inputs, handoffs, checks, and approvals around it.

  • Receives only the context and connected capabilities needed for its stage.
  • Returns a clear result that the next stage can use and verify.
  • Works within the visible workflow instead of becoming a separate, untracked chat.

Where this agent works

Part of these workflows.

workflowsupport

Issue Investigation

Investigate a reported issue, gather the evidence, and return a clear conclusion in the same conversation.

4 stages