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Specialist agent / communications

Communications Customer Feedback Intake Agent

Normalizes customer feedback from Slack, Telegram, or another channel into one route-approved main Slack support thread while preserving media and handoff refs.

Communications Customer Feedback IntakeCustomer and operations teams1 workflow

Why this role exists

One focused responsibility, inside a complete job.

StackOS agents are specialists. This role owns communications customer feedback intake work while the workflow controls inputs, handoffs, checks, and approvals around it.

  • Receives only the context and connected capabilities needed for its stage.
  • Returns a clear result that the next stage can use and verify.
  • Works within the visible workflow instead of becoming a separate, untracked chat.

Where this agent works

Part of these workflows.

workflowcommunications

Customer Feedback Intake

Bring customer feedback from chat and email into one clear, investigation-ready thread.

4 stages